Airbnb Can I Allow Continuous Bookings or is a Day Needed for Checkout
Writing your check-out instructions may seem daunting, but here are some easy to follow tips for writing clear and easy to follow instructions. Clear and concise check-out instructions will help your guests have a smooth departure and leave your rental property in the same condition as when they arrived. This blog post will provide tips on how to write Airbnb check-out instructions that will make the process easy for everyone involved. Plus, it will teach you how Host Tools can automate the check-out process and save you time!
Host Tools provides an automated, unified calendar for short-term rental hosts, allowing you to seamlessly list on all major channels.Start your free trial today!
Why Write Airbnb Check-Out Instructions?
When guests stay in your rental, you want them to feel comfortable and at home. This includes making their departure process as smooth as possible. By providing clear check-out instructions, you can help your guests avoid confusion or stress about leaving your property. Additionally, taking the time to write practical check-out instructions shows that you care about your home, which will encourage your guests to treat your home with care.
How to Write Airbnb Check-Out Instructions
Be Clear and Concise
Your check-in and check-out instructions should be easy to follow, with no ambiguity. Make sure you explain each step of the process in detail so that guests can easily follow your directions. Additionally, avoid using complex language or jargon - your guests will not appreciate having to decipher what you're trying to say! Keep it simple, straightforward, and easy to understand.
Include All Necessary Information
When writing short-term rental check-out instructions, be sure to include all the information guests will need in order to leave your property. This includes specifying what time guests should depart, how they should return keys, and any other applicable details. If you forget to mention something important, it can lead to confusion and stress - so make sure to cover all your bases!
Check for Accuracy
Once you've written your instructions, take a moment to review them carefully. Make sure everything is spelled correctly and that the information is accurate. Typos or incorrect information can cause confusion and frustration - which could lead to a negative guest review! So be sure to give yourself enough time for a final proofread before sending your instructions to guests.
What to Include In Check-Out Instructions:
Keys
Include instructions on where to leave the keys when departing. Make sure to specify if there are multiple sets of keys and where each set should be left. For example:
"Please leave the keys in the lockbox on the front porch. There are two sets of keys – one for the front door and one for the back door."
However, ideally, you will be using a SmartLock to avoid the need for keys altogether and allow a self-check-in experience. In which case your instructions might say "When you are ready to leave, please lock the door by pressing any key on the keypad."
Check-Out Time
Be sure to specify what time guests should check out. If you have flexibility with timing, let them know! For example:
"Check-out time is flexible, but please let me know what time you plan to leave so I can make arrangements accordingly." Or, "Your check-out time is 11AM."
Cleaning
If you expect guests to do any cleaning before they depart, be sure to include these instructions in your check-out instructions. For example:
"Please wash all the dishes and put them away. Additionally, please strip the beds and put all used towels in the laundry room."
Linens
If you would like guests to leave the linens on the bed, let them know! For example:
"Please leave all of the bedding and towels as they are. I will take care of washing them."
Lights
If there are any special instructions regarding lights, be sure to include them in your check-out instructions. For example:
"Please turn off all lights and appliances before leaving."
Thermostat
Include instructions on how to adjust the thermostat before leaving. For example:
"Please make sure the thermostat is set to 72 degrees when you leave."
Security System
If your security system has a code, be sure to include it in your check-out instructions. For example:
"The security code is 1234."
Leaving the Unit as You Found It
Ask guests to please put back anything that they moved during their visit.
Examples of Complete Check-Out Instructions
Now that we've covered the basics of how to write check-out instructions, let's take a look at some complete examples.
Example #01: Clear and Concise Check-Out Instructions
If you're looking for an example of clear and concise check-out instructions, take a look at the following template:
"Thank you for staying in our Airbnb! We hope you enjoyed your stay. To ensure a smooth departure, please follow these steps:
-Please depart by [time] on the date of your departure.
-Return all keys to us by placing them in the lockbox located outside.
-Please wash your dishes and put anything back you moved during your visit. It is fine to leave the dishwasher running!
-Turn off all lights and appliances before leaving.
-Close and lock all doors and windows.
Thank you for following these instructions! We hope you had a great stay with us."
Example #02: Detailed Check-Out Instructions
If you're looking for an example of detailed check-out instructions, take a look at the following template:
"Thank you for staying in our Airbnb! We hope you enjoyed your stay. To ensure a smooth departure, please follow these steps:
-Please depart by [time] on the date of your departure.
-Return all keys to us by placing them in the lockbox located outside. The code for the lockbox is [code].
-Make sure the property is clean and in the same condition as when you arrived. This includes taking out all trash, doing your dishes, and putting anything back that you have moved.
-Turn off all lights and appliances before leaving.
-Close and lock all doors and windows.
Thank you for following these instructions! We hope you had a great stay with us."
Example #03: Simple Check-Out Instructions
If you're looking for an example of simple check-out instructions, take a look at the following template:
"Thanks for staying with us, just a reminder that your check-out is tomorrow at 11AM. Before you check out please wash your dishes and put anything back you moved during your visit. When you are ready to leave, please lock the door by pressing any key on the keypad.
Hope you had a great time.
Happy travels!"
Automate Your Check-Out Messages with Host Tools
Host Tools has a rule-based automated messaging system that allows you to set up message rules and customize message templates to be sent to your guests or cleaners. This solution makes it easy to set up automated messages for every scenario you could possibly think of, covering every stage of the Airbnb message flow from booking confirmation to check-out and beyond. All you need to do is come up with a list of messages to cover every stage and set up message rules for each of these stages. Learn more about automating guest communication here.
With Host Tools it is easy to send any of the above messages to all of your guests the evening before they depart.
All and all, it is important to write Airbnb check-out instructions that are clear and concise. It is also important to include all relevant information, such as check-out times and where to leave keys, in your instructions. Following these tips will help ensure a smooth departure for your guests. Additionally, automating your check-out instructions with Host Tools can help manage the day-to-day tasks of your short-term rental even easier!
Host Tools provides an automated, unified calendar for short-term rental hosts, allowing you to seamlessly list on all major channels. Start your free trial today!
Source: https://hosttools.com/blog/short-term-rental-tips/airbnb-check-out-instructions/
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